Management 201 Exam II chpt 7
Terms
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- the unconscious preparation to fight or flee that a person experiences when faced with any demand
- stress
- the person or even that triggers the stress response (people, job, environment, exam etc)
- stressor
- the adverse psychological, physical, behavioral, and organizational consequences that MAY arise as a result of stressful events
- distress or strain
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-Individuals differ in their appraisal of events and people
-What is stressful for one person is not for another
-Individual perception and cognitive appraisal determines what is stressful - Cognitive Appraisal Approach
- founder of Cognitive Appraisal Approach
- Richard Lazarus
- Cognitive Appraisal focuses on how to manage the ______ and the _______
- stressor, response
- a person breaks down at his or her weakest point
- Achilles Heel Phenomenon
- a healthy, secure, interdependent pattern of behavior related to how people form and maintain supportive attachments with others
- self reliance
- an unhealthy, insecure pattern of behavior that leads to separation in relationships with other people (withdraw, dont reach out to others)
- Counterdependance
- an unhealthy, insecure pattern of behavior that leads to preoccupied attempts to achieve security through relationships (clingyyyy)
- overdependence
-
sense of time urgency
“hurry sicknessâ€
quest for numbers (of achievements)
status insecurity
aggression & hostility expressed in response to frustration & conflict - Type A characteristics
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sense of balance of perspective (no panic)
secure self confident)
calm and communicative
(in control) - Type B characteristics
-
Response to stress is natural
Some stressful activities (aerobic exercise, sports, etc.) can enhance a person’s ability to manage stressful demands or situations
Stress can provide a needed energy boost - positive stress
-
______ stress results in
a prolonged activation of the stress response (Worry)
mismanagement of the energy induced by the response (More Worry)
personal vulnerabilities (sick) - negative
-
level of stress prevention that includes:
positive thinking
time management
leisure time activity - primary prevention
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level of stress prevention that includes:
physical exercise
relaxation training
diet - secondary prevention
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level of stress prevention that includes:
opening up
professional help - tertiary level
-
stress in the workplace comes from either
______demands or ________ demands - work or non work
- Work demands consist of:
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task demands
role demands
interpersonal demands
physical demands - Non work demands consist of:
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home demands
personal demands