Management Ops - 301 test 3
Terms
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- What is managerial leadership
- The process of inspiring others to work hard to accomplish important tasks. (Organizing, Planning, Leading, controlling)
- Scientific Management
- Focus on scientific methods, efficiency. Time and motion studies to discover the best way to perform a task. Criticized for advocating routine, boring jobs.
- Practical lessons from scientific management
- design jobs with efficient work methods, choose employees capable of completing jobs, train workers effectively etc.
- Bureaucratic Organization
- An idea, intentionally rational and very efficient organization. Based off of logic, order and authority.
- Characteristics of bureaucratic organizaitons?
- clear division of labor, clear hierarchy of authority, formal rules and procedures, impersonality, careers based on merit
- Disadvantages of bureaucracy?
- paperwork, slowness in handling problems, resistance to change, employee apathy
- Theory X assumes
- Workers dislike work, lack ambition, are irresponsible, resist change and prefer to be led... AKA all negative
- Theory Y assumes...
- that workers are willing to work, capable of self control, willing to accept responsibility, imaginative and creative, capable of self direction... aka all good things
- Implications of theory x
- theory x managers create situations where workers become dependent and reluctant
- implications of theory y
- theory y managers create situations where workers respond with initiative and high performance.