mgmt final
Terms
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- communication
- the transmission of information and meaningfrom one party to another
- encoding
- process of translating ideas into a message
- communications model
- sender, receiver, message, channel, feedback
- channel
- medium through which message is sent
- noise
- anything that disrupts channel (background, fatigue, stress, pressure)
- problems w/ communications
- encoding, recoding, noise, channel richness, organization barriers, individual barriers, feedback
- ignitor phrases
- encouraging, help, like, good, let's
- killer phrases
- discouraging, shut up, but, impossible, can't, won't
- non-verbal communications
- body language, space-how you design your space, dress-affects perceptinos of legitimacy, non-verbal cues-eye contact, tone, facial expressions
- intrinsic feedback
- fb from cues inside person,
- extrinsic feedback
- external
- primary feedback
- integral part of task, employee can judge
- secondary fb
- someone else is the judge
- specific fb
-
w/ each task occurence (target)
under primary - general fb
-
w/ multiple task occurrences
under primary - augmented fb
-
w/ each occurance
under secondary - summary fb
-
w/ multiple occurrences
under secondary - stages of group development
- forming, storming, norming, performing
- forming
- initial stage of group development
- storming
- challenging and questioning
- norming
- coming to agreement, consensus
- performing
- take advantage of all members
- advantages of teams
- sharing ideas, more ideas, need for affiliation, improved decision making quality, synergy
- disadvantages of teams
- time, diffusion of responsibility, groupthink, risky shift
- dysfunctional team behaviors
- social loafing, blocking, competing, withdrawal, seeking sympathy
- characteristics of effective teams
- common goal, individual contribution, mutual trust and respect, conflict resolution, communication and cooperating, overcome adversity
- self-directed work team
- a small group empowered to manage themselves and their work on a day-to-day basis
- cohesiveness
- degree to which members are attracted to the gorup and are motivated to perform as an integrated unit
- cohesiveness is higher when...
- members respect each other, agree on goals, interdependent, group experiences incremental success
- goal congruity
-
the alignment of the gorup's goals with the organization's goals
the relationship between group cohesiveness and organizational productivity - conflict situation
- one where the concerns of two parties appear to be incompatible
- conflict handling modes
-
avoid, compete, accommodate, compromise, collaborate
ACACC - synergy
- the cooperative interaction among two or more agents that creates an enhanced effect
- brainstorming
- designed to produce as many creative ideas as possible
- leadership role in group decision making
- avoid domination, encourage participation, avoid groupthink, focus on goals
- supervisory leadership
- direct people, explain decisions, train individuals, manage 1 on 1, contain conflict, react to change
- participative leadership
- involve people, get input for decisions, help individuals develop, coordinate group effort, resovle conflict, implement change
- team leadership
- build trust and teamwork, faciliate and support team decisions, help create a team identity, use conflict to develop better decisions, foresee and influence change
- diffusion
- the carefully planned and executed dissemination of information to all those in the organization who need the information in oder to make proper decisions and achieve organization goals, a mgmt goal and can reduce the negative possibilities associated with withholding information
- open book mgmt
- This is the term used to describe the process of sharing strategic plans and financial information with employees throughout the organization