OT Final 2
Terms
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- Contains 4 criteria to balance traditional finance measures with operational measures?
- Balanced Scorecard
- Information based on intuition and general rules of thumb?
- Tacit
- Use of huge databases to combine all of the company's data and allows users to access data?
- Data Warehousing
- A "Bulletin Board" used by employees in more than one company?
- Extranet
- Quality standard discussed in class?
- Six Sigma
- The first stage of the organizational life cycle where the business is small and non-buraucratic?
- Entrepreneurial
- Ratio of managers to total employees?
- Administrative Ratio
- Use of social characteristics to maintain control?
- Clan Control
- Type of control where rules, polocies, hierarchy of authority, written documentation are used?
- Bureaucratic
- Someone is in charge because they are higher in the hierarchy?
- Rational-legal
- Code of moral principles and values that govern behavior and actions of a group as to what is right and wrong?
- Ethics
- Do no harm?
- Moral idealism
- Ethical theory to do the best thing for the greatest number of people?
- Utilitarian
- The values a company claims to hold?
- Espoused Values
- Culture present if a company pursues an esternal focus and needs to be flexible?
- Adaotablility
- Set of values, guiding beliefs and understandings shared by organizational members and taught to new ones?
- Culture
- Information based on "Book smarts" and systematic knowlege?
- Explicit Knowlege
- Comparing two groups of employees?
- Personnel Ratio
- Third stage of the organizational life cycle where staff support is added and formalized procedures take over?
- Formalization
- Culture present if a company pursues an internal focus and needs stability?
- Bureaucratic
- Type of change which is a series of continual progressions and only changes part of an organization?
- Incremental change
- Type of change which breakes the frame of reference and changes the entire organization?
- Radical Change
- incluential people who work to get change implemented?
- Idea Champion
- Model which involves 3 steps: Unfreeze, Change, Refreeze?
- Lewin's Model
- Financial resources for people who want to develop new ideas?
- New venture fund
- Decision-Making by individual which focuses on logic and identifying all alternatives?
- Rational approach
- The first four steps of the rational approach are known as this?
- Problem identification
- Uses coalitions to make decisions?
- Carnegie Model
- Major decision are not made; rather, they are a result of a series of smaller decisions?
- Incremental decision-making
- Organizational decision-making model which deals with organizes anarchy?
- Garbage-can model
- The use of power to influence decision in order to achieve outcomes?
- Politics
- Authority based on greater skill or knowlege?
- Expert Power
- model with centralized power, extensive/systematice/accurate information, consistent goals, and orderly decision-making process?
- Rational
- events and activities both inside and outside of an organization that are essential for attaining organizational goal?
- Strategic Contingencies
- Model with decentralized (Shifting coalitions), disorderly decision process, and amiguous information?
- Political Model
- The ability of one person to influence others and bring about desired outcomes?
- Power
- the ability of a person to punish or recommend punishment?
- Coercive Power
- Committing additional resources to a project due to loyalty to the idea?
- Escalating commitment
- A change to processes, change to work methodss, or change to equipment?
- Technology Change
- Focus on processes to implement and originate (implement= mechanistic; originate=organic)?
- Ambidextrous approach