Glossary of Human Resource Mgmt 11th Ed. Chapter 9

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Active practice
Performance of job-related tasks and duties by trainees during training.
Behavior modeling
Copying someone else’s behavior.
Cost-benefit analysis
Comparison of costs and benefits associated with training.
Cross training
Training people to do more than one job.
Use of the Internet or an organizational intranet to conduct training on-line.
Immediate confirmation
Based on the idea that people learn best if reinforcement and feedback are given after training.
Informal training
Training that occurs through interactions and feedback among employees.
Knowledge management
The way an organization identifies and leverages knowledge in order to be competitive.
Massed practice
Practice performed all at once.
Planned introduction of new employees to their jobs, co-workers, and the organization.
Performance consulting
Process in which a trainer and the organizational client work together to determine what needs to be done to improve results.
Based on the idea that people tend to repeat responses that give them some type of positive reward and avoid actions associated with negative consequences.
Person’s belief that he or she can successfully learn the training program content.
Spaced practice
Practice performed in several sessions spaced over a period of hours or days.
Process whereby people acquire capabilities to perform jobs.

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