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Glossary of Human Resource Mgmt 11th Ed. Chapter 17

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Arbitration
Process that uses a neutral third party to make a decision.
Bargaining unit
Employees eligible to select a single union to represent and bargain collectively for them.
Business agent
Full-time union official who operates the union office and assists union members.
Closed shop
Firm that requires individuals to join a union before they can be hired.
Co-determination
Practice whereby union or worker representatives are given positions on a company’s board of directors.
Collective bargaining
Process whereby representatives of management and workers negotiate over wages, hours, and other terms and conditions of employment.
Complaint
Indication of employee dissatisfaction.
Conciliation
Process by which a third party attempts to keep union and management negotiators talking so that they can reach a voluntary settlement.
Craft union
One whose members do one type of work, often using specialized skills and training.
Decertification
Process whereby a union is removed as the representative of a group of employees.
Federation
Group of autonomous national and international unions.
Grievance
Complaint formally stated in writing.
Grievance arbitration
Means by which a third party settles disputes arising from different interpretations of a labor contract.
Grievance procedures
Formal channels of communication used to resolve grievances.
Illegal issues
Collective bargaining issues that would require either party to take illegal action.
Industrial union
One that includes many persons working in the same industry or company, regardless of jobs held.
Lockout
Shutdown of company operations undertaken by management to prevent union members from working.
Management rights
Rights reserved so that the employer can manage, direct, and control its business.
Mandatory issues
Collective bargaining issues identified specifically by labor laws or court decisions as subject to bargaining.
Mediation
Process by which a third party helps the negotiators reach a settlement.
National emergency strike
Strike that would impact the national economy significantly.
Open shop
Workers are not required to join or pay dues to a union.
Permissive issues
Collective bargaining issues that are not mandatory and relate to certain jobs.
Ratification
Process by which union members vote to accept the terms of a negotiated labor agreement.
Right-to-work laws
State laws that prohibit requiring employees to join unions as a condition of obtaining or continuing employment.
Salting
Practice in which unions hire and pay people to apply for jobs at certain companies.
Strike
Work stoppage in which union members refuse to work in order to put pressure on an employer.
Union
Formal association of workers that promotes the interests of its members through collective action.
Union authorization card
Card signed by an employee to designate a union as her or his collective bargaining agent.
Union security provisions
Contract clauses to help the union obtain and retain members.
Union steward
Employee elected to serve as the first-line representative of unionized workers.

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