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Glossary of Chapter 6 Textbook

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sending and recieveing messages and understanding and being
communication
third party to save disputes
arbitrator
a written document sent outside an organiztion
business letter
kmeaning expressed by facial expressions and body posturing
nonverbal communication
an informal communication
memorandum
the statement of sitution in which a work is used
context
to encourage group performance
faciliate
check for accuracy
monitor
pulling away from a valatile situation
withdrawel
understanding anothe rpersons feelings and motives
empathy
a reaction or response to what is said
feedback
words you understand when you read them
recongition vocabulary
a change in tone or pitch
inflection
bargaining by persuasion rather than arguement
negotiation
a clash or struggle
conflict
works you use in your speech
active learning
repeating the speakers ideas or thoughts on your own works
paraphraseing
an agreement in which each side gives up some of its demands
compromise

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