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Glossary of Chapter6 2

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words you use in your speech
active vocabulary
a reaction or response to what is said
feedback
sending and recieving messages and understanding and being understood
communication
a written document sent outside an organization
business letter
repeating the speakers ideas or thoughts in your own words
paraphrasing
a clash or struggle
conflict
check for accuracy
monitor
understanding another persons feelings and motives
empathy
words you understand when you read them
recognition vocabulary
an informal communcation
memorandom
a change in tone or pitch
inflextion
to encourage group performance
facilitate
an agreement in which each side gives up some of its demand
compromise
bargaining by persuasion rather than an argument
negotiation
meaning expressed by facial expressions and body posturing
nonverbal communication
the statement or situation in which a word is used
context
third party to solve disputes
arbitrator
pulling away from a volatile situation
withdrawal

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