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Glossary of CH. 6 VOCABULARY

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A BOSS; ONE WHO GIVES DIRECTIONS AND ORDERS AND OVERSEES THE WK OF OTHERS
SUPERVISOR
SENDING AND RESIVING A MESSAGE AND UNDERSTAND AND BEING
COMMUNICATION
AT WK, THE DUTY TO FOLLOW AN ORDER OR CARRY OUT A WK ASSIGNMENT
RESPONSIBILITY
THE STATEMENT OR SITUATION IN WHICH A WORK IS USED
CONTEXT
TRAIL PERIOD DURING WHICH ONES PERFORMANCE IS BEING OBSERVED AND EVALUATED
PROBATION
WORDS YOU USE IN YOUR SPEECH
ACTIVE VOCABULARY
THE POWER OR RANK TO GIVE ORDERS AND MAKE ASSIGNMENTS
AUTHORITY
TO ENCOURAGE GROUP PERFORMANCE
FACILITATE
ASSIGNS A TASK OR RISPONSIBILITY TO OTHERS
DELEGATES
AN AGREEMENT IN WHICH EACHSIDE GIVES UP SOME OF ITS THE DEMANDS
COMPROMISE
PULLING AWAY FROM A VOLATILE SITUATION
WITHDRAWAL
A CLASH OR STRUGGLE
CONFLICT
A BOOKLET GIVEN TO THE NEW EMPLOYES THAT CONTAINS AN EXPLANATIONS OF COMPANY POLICIES AND RULES
POLICY MANUAL
CHECK FOR ACCURACY
MONITOR
A FEELING OF CONCEN, WORRY, OR UNEASE
ANXIETY
UNDERSTANDING AN OTHER PERSONS FEELING AND MOTIVES
EMPATHY
THE NUMBER OF TAX EXEMPTIONS TO WHICH ONE IS ENTITLED
ALLOWANCE
A WRITTEN DOCUMENT SENT OUTSIDE AN ORGANIZATION
BUSINESS LETTER
MOOD, OR SPIRIT,SUCH AS THE ATTITUDE AND EMOTION OF EMPLOYEES
MORALE
A REACTION OF RESPONSE TO WHAT IS SAID
FEEDBACK
THE LEGAL RIGHT TO BE NOTIFIED OF A CONPLAINT AGAINST YOU AND TO STATE YOUR CASE OR POINT OF VIEW BEFORE A DECISION IS MADE
DUE PROCESS
REPEATING THE SPEAKERS IDEAS OR THOUGHTS IN YOUR OWN WORDS
PARAPHRASING
TO PAY BACK MONEY ALREADY SPENT
REIMBURSE
THIRD PARTY TO SOLVE DISPUTES
ARBITRATOR
TO BE FREE OF SOMETHNG,, SUCH AS NOT HAVING TO PAY TAXES
EXEMPT
A CHANGE IN TONE OR PITCH
INFLECTION
MEANING EXPRESSED BY FACIAL EXPRESSIONS AND BODY POSTURING
NOVERBAL COMMUNICATION
AN INFORMAL COMMUNICATION
MEMORANDUM
WORDS YOU UNDERSTAND WHEN YOU READ THEM
RECOGNITION VOCABULARY
BARGAINING BY PERSUASION RATHER THEN ARGUE
NEGOTIATION

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