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Glossary of Alondra Ch.6

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A written document sent outside an organization.
Business letter
An agreenment in which each side gives up some of its demand.
Compromise
Pulling away from a volatile situation
Withdrawal
To encourage group performance.
Facilitate
Meaning expressed by facial expressions and body posturing
Non Verbal Communication
The statement or situation in which a word is used.
Context
An informal communication.
Meloranidul
Understanding another person's feelings and motives.
Empathy
Third party to solve disputes.
Asbitrator
Bargaining by persvaaasion rather than argument.
Negatiation

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