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Glossary of 32.ch 6

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Pulling away from a voitile situation
Withdrawl
An agrrement in which both sides give up some of their demands
Compromise
Words you understamd when you read them
Recognition vocabulary
Words you use in your speech
Active vocabulary
A clash or sruggle
Conflict
The state of feeling uneasy or worried,usually about something that will happen in the future
Anxiety
The statement or situation inwhich work is used
Context
Third party to solve disputes
Arbitrator
Chech for accuracy
monitor
A written document sent out of an orgnaization
Buisness letter
An informal communication
Memorandum
To encourage group performance
Facilitate
A reaction or responce to what is said
Feedback
Sending and recieving messages and understanding and being
Communication
Repeating the speakers words or thoughts in your own words
Paraphraseing
Bargaining by persuation rather than argument
Negotiation
Meaning expressed by facial expresion and body movement
Non verbal communication
A change in tone or pitch
Inflection
Understanding another persons feelings and motives
Empathy

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