- 3 ways in dealing with a difficult person
- be reasonable, not strong & dirctive/dont insult/give constructive criticism
- 4 main causes for stress?
- financial, business, marriage, children
- 4 main sources of stress relief?
- friends, exercise/diet, therapy, tunnel technique
- 8 main ways to keep a good workplace relationship
- respect authority, be predictable,give positive reinforcement, group norms, be cooperative, positive attitude, be cordial w/ customers, openmindedness
- because of the gender differences, during communication, you should...
- speak differently among genders
- each person has a role & can take action
- crossfunctional teams
- high dominance, but sociable
- supportive
- high sociable, low dominance/get along, talk
- directive
- how do you acknowledge backstabbers?
- use humor about situations
- how does stress relief for tunnel technique work?
- close eyes & pretend you\'re in a tunnel
- low sociable, high dominance
- dictative
- men more __than women;women more ___than men
- factual;emotional
- name 5 ways you show your co-worker that you are listening dilligently
- repeat statements, reflect feelings, summarize what they say, open questioning, eye contact
- name the 4 types of bosses
- reflective, dictative, directive, supportive
- NOT working well together (due to age, interests)
- heterogenous
- people in group think the same way
- group think
- quiet;dont bother them, they dont bother you
- reflective
- what 3 things determine good group outcomes?
- personality,method,chemistry
- what are the terms for conformity?
- homogenous & heterogenous
- what is a main point in overcoming cultural issues?
- hand gestures & greeting ethics
- working well together (due to age, interests)
- homogenous
