Glossary of Golden Book List

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Created by kefxb24

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Principle 1
Do not CCC
Principle 2
Give honest, sincere appreciation
Principle 3
Arouse in the other person an eager want.
Principle 4
Become genuinely interested in the other person
Principle 5
Principle 6
Remember that a person's name is to that person the sweetest and most important sound in any language
Principle 7
Be a good listener. Encourage others to talk about themselves
Principle 8
Talk in terms of the other person's interests
Principle 9
Make the other person feel important - and do it sincerely
Principle 10
The only way to get the best of an argument is to avoid it.
Principle 11
Show respect for the other person's opinion. Never say, "you're wrong."
Principle 12
If you are wrong, admit it quickly and emphatically
Principle 13
Begin in a friendly way
Principle 15
Let the other person do a great deal of the talking.
Principle 16
Let the other person feel the idea is his or hers.
Principle 17
Try honestly to see things from the other person's point of view.
Principle 18
Be sympathetic with the other person's ideas and desires.
Principle 19
Appeal to the nobler motives.
Principle 20
Dramatize your ideas.
Principle 21
Throw down a challenge.
Principle 14

Get the other person saying "yes", "yes" immediately.

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