Glossary of Chapter 7 - Management, Leadership and Employee Empowerment.
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- Define *Management*
- The process used to accomplish organizational goals through PLANNING, ORGANIZING, LEADING, CONTROLLING people and other organizational resources.
- What is *Planning*?
- A management function that involves anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
- What is *Organizing*?
- A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives.
- Define *Leading*
- Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
- Define *Controlling*
- A management function that involves determining whether or not an organization is progressing toward its goals and objectives, and taking corrective action if it is not.
- What is *Vision*?
- An explanation of why the organization exists and where it's trying to head.
- What is a *Mission Statement*?
- An outline of the fundamental purposes of an organization?
- What are *Goals*?
- The broad, long-term accomplishments an organization wishes to attain.
- What are *Objectives*?
- Specific, short-term statements detailing hot to achieve the goals.
- What is a *SWOT* Analysis?
- An analysis of an organizations STRENGTHS, WEAKNESSES, OPPORTUNITIES, THREATS.
- Define *Strategic Planning*
- The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
- What is *Tactical Planning*?
- The process of developing detailed, short-term decisions about what is to be done, who is to do it, and how its to be done.
- What is *Operational Planning*?
- The process of setting work standards and schedules necessary to implement the tactical objectives.
- What is *Contingency Planning*
- The process of preparing alternative courses of action that may b used if the primary plans do not achieve the objectives or the organization.
- What are the 7 *D's*?
- 1. DEFINE the situation 2. DESCRIBE and collect needed information, 3. DEVELOP alternatives, 4. DEVELOP agreement among those involved, 5. DECIDE which alternative is best, 6. DO what is indicated, 7. DETERMINE whether the decision was a good one and follow-up.
- What is *Decision Making*?
- Choosing between two or more alternatives.
- What is an *Organizational Chart*?
- A visual device which shows the relationship and divides the organization's work; it shows who is accountable for the completion of specific work and who reports to who.
- Define *Top Management*
- Highest level of management, consisting of the president and other key company executives who develop strategic plans.
- What is *Middle Management*?
- The level of management that includes general managers, division managers, and branch and plant managers, who are responsible for tactical planning and controlling.
- What is *Supervisory Management*?
- Managers who are directly responsible for supervising workers and evaluating their performance.
- What is *Staffing*?
- A management function that includes hiring, motivating, and retaining the best people available to accomplish the companies objectives.
- What is *Managing Diversity*?
- Building systems and a climate that unite different people in a common pursuit without undermining their individual strengths.
- Define *Autocratic Leadership*
- Leadership style that involves making managerial decisions without consulting others.
- Define *Participate (Democratic) Leadership?
- Leadership style that consists of managers and employees working together to make a decision.
- Define *laissez-faire (free-reign) leadership*.
- Leadership style that involves managers setting objectives adn employees being relatively free to do whatever it takes to accomplish those objectives.
- Define *Empowerment*?
- Giving employees the authority and responsibility to respond quickly to customer requests.
- Define *Enabling*
- Giving workers the education and tools they need to assume their new decision-making powers.
- What is *Knowledge Management*?
- Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm.
- What are the 5 key steps to *Controlling*?
- 1. Setting clear performance standards, 2. Monitoring and recording actual performance - the results, 3. Comparing results against plans and standards, 4. Communicating results and deviations to the employees involved, 5. Providing positive feedback for work well done and taking corrective action when required.
- What are *External Customers*?
- Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
- Define *Internal Customers*
- Individuals and units within the firm that receive services from other individuals or units.
- What are the *3 key skills a manager must offer*?
- 1. Technical Skills, 2. Human Relations Skills, 3. Conceptual Skills.
- Define *Technical Skills*
- Skills that involve the ability to perform tasks in a specific discipline or department.
- Define *Human Relationship Skills*
- Skills that involve communication and motivation; the enable managers to work through and with people.
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